Ordering

Many items are in stock and ready to ship.  However, some of my jewellery is made to order.  In this case, orders are despatched within 3 weeks.  There may be a longer lead time during busy periods, in which case we will be in touch.  If you have a deadline, please check before ordering and we'll do our best!


Payment
Payment can be made via PayPal or credit card. If you wish to make payment by bank transfer please order via email.

Delivery & Shipping
All UK orders are shipped using Royal Mail Special Delivery (orders over £50) or Signed For (orders below £50). This service provides insurance and next-day delivery. On dispatch you will receive confirmation and a tracking number via email. A signature will be required on arrival.  
International shipping is charged at a flat rate of £12.  I should remind you that you may be liable to pay customs import tax. Every country has different regulations, so please check as you may be responsible for paying customs charges.
Please ensure that the delivery address is accurate to guarantee successful delivery.

Returns
Should an item be damaged or faulty on arrival a repair or replacement will be offered. Please contact me within 14 days of receipt of delivery. Each item is made to order and for this reason I can only offer an exchange and not a refund. For hygiene reasons I am unable to offer an exchange on earrings.

Commissions
If you are interested in ordering one of my designs in a different colour or metal please send an email stating you interest to receive a quote.

Visit www.lindseymann.co.uk to view my one-off designs and Special Projects.